Direct-Access BC Support — No Ticket Queue
Ongoing Business Central support and troubleshooting for live systems. Critical-issue triage, monthly retainer, or pay-as-you-go. The same engineer who built it is the one who fixes it.
Who I Work With
Production-down incidents
BC is broken. Postings failing, integrations down, users blocked. You need someone on the call within hours, not days.
No-vendor support gap
Your implementation vendor disappeared, your in-house BC expert left, or you've outgrown your reseller's support model. You need a competent on-call engineer.
Pre-emptive support retainer
You want monthly capacity for BC tweaks, version-upgrade reviews, ad-hoc questions. Not enough for a full-time hire, more than ad-hoc emails.
Three Ways to Engage
Pay-as-you-go
Per-incident support. Quick triage within UK business hours. No monthly commitment — pay only for the time used.
Monthly retainer
Pre-paid hours per month with discounted rate. Includes a monthly proactive review covering BC version updates, telemetry checks, and a performance summary.
Critical-incident SLA
Faster response window for production-down issues. Includes everything in the monthly retainer plus after-hours availability for urgent incidents.
What You Get on Every Engagement
- Direct access to me — not a shared ticket queue
- Microsoft Teams / phone / email — your channel choice
- Documented incident records for your audit trail
- BC release-cycle proactive review (retainer and SLA)
- Recommendations, not just fixes (so you don’t keep hitting the same issue)
Pricing
Pricing depends on which engagement model fits and the scale of your BC environment. All three options (pay-as-you-go, monthly retainer, critical-incident SLA) are quoted on a call. No hidden minimums, no auto-renew fine print.
Got a support question? Let’s talk.
30-minute discovery call. No commitment. Honest advice.